Regardless of your needs Derivative Plus has the option to fit your lifestyle. In this section you will find the subscription payment plans, cancellation policy, and refund policy.
This policy applies to all subscribers of Derivative Plus, a service that provides access to exclusive Derivative Plus media and entertainment content. By subscribing to Derivative Plus, you agree to the terms and conditions of this policy.
You may cancel your subscription at any time by logging into your account and following the super simple 42-step instructions on the cancellation page, answer a brief mandatory user exit survey, and submit a written letter explaining why you are choosing to cancel your subscription. Cancellation will not take effect until the end of your current billing cycle. You will continue to have access to Derivative Plus until the last day of your billing cycle, after which your subscription will be terminated and your account will be deactivated.
You may request a refund for your subscription within 3 days of the initial purchase date, or within 3 days of the renewal date for recurring subscriptions. To request a refund, you must contact our customer support team via email or phone and provide your account information and a valid reason for the refund request. Refund requests will be processed within 365 days of receipt and will be subject to a 15% processing fee. Refunds will be issued to the original payment method used for the purchase.
The following exceptions apply to the cancellation and refund policy:
We may change this policy at any time at our sole discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically and ensure that you are aware of and agree to any changes. Your continued use of Derivative Plus after any changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this policy, please contact us at info@derivativeplus.com or call us at 1-900-275-4Æ!π. We are available Monday to Friday during business hours at EST to assist you.